Customer Service Representative/Billing Associate

Rayomar Management, Inc.; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Job summary

K” Line Logistics (Phils.), Inc. is seeking a customer service‑oriented professional to support shipment inquiries, bookings, and delivery schedules at our Pampanga office. You will coordinate with customs, carriers and internal teams to ensure smooth processing and timely delivery.

Ideal candidates are fresh graduates or individuals with strong communication and MS Office skills, capable of handling multiple tasks under pressure.

Qualifications

• Graduate of Customs Administration, Business Administration, or any related course.
• Experience in customer service, logistics, or freight forwarding is an advantage.
• Fresh graduates are welcome to apply.
• With good communication and interpersonal skills.
• Proficient in Microsoft Office applications and email correspondence.
• Able to work under pressure and manage multiple tasks.

Responsibilities

• Respond to customer inquiries regarding shipment status, bookings, delivery schedules, and other service-related concerns.
• Coordinate with customs agents, carriers, and internal operations teams to ensure the smooth processing and delivery of shipments.
• Process and prepare shipping documents and ensure the accuracy of cargo and shipment information.
• Provide timely updates to customers and assist in resolving shipment-related concerns.
• Prepare customer invoices and other billing-related documents.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Perform other related duties and responsibilities as may be assigned from time to time.

Job description

\"K” Line Logistics (Phils.), Inc. was incorporated in 1990 as an International Airfreight Forwarder and Licensed Customs Broker. Despite the stiff competition in the Airfreight Industry, KLAS-P has grown dramatically over the last 20 years. Manned by well capable and well trained employees, our clients are assured of highly personalized and first class service.

Today, the company has fully evolved into a full scale freight forwarding and logistics provider to worldwide multinational and domestic customers. The company continues to expand its domestic network with branch offices in Cavite, Clark, Laguna, Cebu and agents in Davao, Cagayan de Oro, Bacolod, Ilo-ilo, North and South Luzon. “K” Line Logistics enjoy the full support of major Airlines and Shipping Lines operating in the country.

JOB DESCRIPTION

1. Respond to customer inquiries regarding shipment status, bookings, delivery schedules, and other service-related concerns.
2. Coordinate with customs agents, carriers, and internal operations teams to ensure the smooth processing and delivery of shipments.
3. Process and prepare shipping documents and ensure the accuracy of cargo and shipment information.
4. Provide timely updates to customers and assist in resolving shipment-related concerns.
5. Prepare customer invoices and other billing-related documents.
6. Maintain accurate records and documentation related to customer transactions and shipments.
7. Perform other related duties and responsibilities as may be assigned from time to time.

QUALIFICATIONS

• Graduate of Customs Administration, Business Administration, or any related course.
• Experience in customer service, logistics, or freight forwarding is an advantage.
• Fresh graduates are welcome to apply.
• With good communication and interpersonal skills.
• Proficient in Microsoft Office applications and email correspondence.
• Able to work under pressure and manage multiple tasks.

WORK SCHEDULE

Monday - Friday