Customer Service Representative

Inland Corporation; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

Inland Corporation is seeking a Customer Service Representative to coordinate import and export shipments, ensure compliance with customs regulations, and provide timely updates to clients. You will serve as the primary contact between customers, customs brokers, shipping lines, airlines, and internal departments to ensure smooth cargo movement and customer satisfaction.

The role requires a bachelor's degree in a related field, 1–2 years of experience in freight forwarding or customs operations,

Qualifications

• Bachelor's degree or related field required.
• 1–2 years of experience in freight forwarding, customs brokerage, import/export operations, or customer service.
• Knowledge of import/export documentation and customs clearance processes.
• Strong communication and customer service skills.

Responsibilities

• Handle customer inquiries regarding import and export shipments.
• Coordinate with clients, shipping lines, airlines, truckers, and customs authorities.
• Monitor shipment status and provide regular updates to customers.
• Prepare, review, and process shipping and customs clearance documents.
• Ensure compliance with customs regulations and company procedures.
• Coordinate with the Brokerage Team regarding customs clearance requirements.
• Resolve shipment issues, delays, and customer concerns promptly.
• Maintain accurate records of shipment transactions and customer communications.
• Assist in billing, invoicing, and collection-related concerns when necessary.
• Generate reports and provide shipment status updates to management.

Skills

Customer service

Communication skills

Attention to detail

Time management

Team coordination

Documentation knowledge

Education

Bachelor's degree in Customs Administration, Logistics, Business Administration, or related field

Tools

Excel

Word

Outlook

Job description

Job Summary

The Customer Service Representative is responsible for coordinating and monitoring import and export shipments, ensuring compliance with customs regulations, and providing timely updates to clients. The role serves as the primary point of contact between customers, customs brokers, shipping lines, airlines, and internal departments to ensure smooth cargo movement and customer satisfaction.

Key Responsibilities

• Handle customer inquiries regarding import and export shipments.




• Coordinate with clients, shipping lines, airlines, truckers, and customs authorities.




• Monitor shipment status and provide regular updates to customers.




• Prepare, review, and process shipping and customs clearance documents.




• Ensure compliance with customs regulations and company procedures.




• Coordinate with the Brokerage Team regarding customs clearance requirements.




• Resolve shipment issues, delays, and customer concerns promptly.




• Maintain accurate records of shipment transactions and customer communications.




• Assist in billing, invoicing, and collection-related concerns when necessary.




• Generate reports and provide shipment status updates to management.

Qualifications

• Bachelor's degree in Customs Administration, Logistics, Business Administration, or related field.




• At least 1–2 years of experience in freight forwarding, customs brokerage, import/export operations, or customer service.




• Knowledge of import and export documentation and customs clearance processes.




• Strong communication and customer service skills.




• Proficient in Microsoft Office applications (Excel, Word, Outlook).




• Detail-oriented and able to work under pressure.




• Ability to coordinate with multiple stakeholders and manage shipment timelines effectively.




• Willing to assign at Main office (470 Solana St. Intramuros Manila)




• Can start ASAP