Customer Service Representative

Asia Cargo Container Line, Inc.; Manila; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Competitive Salary

Health Insurance Plan or HMO

Group Accident Insurance

Yearly Performance Increase

Promotional/Merit Incentives

Company Phone with Mobile Data

Internal and External Training

Shuttle Services

Job summary

A leading logistics company is seeking a Customer Service Representative in Manila to handle client inquiries, billing for shipments, and assist senior sales staff. The ideal candidate will have a degree in Customs Administration and at least 6 months of customer service experience. Key skills include excellent communication and customer support capabilities. The company offers competitive salary and benefits to promote employee growth.

Qualifications

• Must have at least 6 months experience as a CSR.
• Integrity, accuracy, and attention to detail are essential.
• Integrity, accuracy, and attention to detail.

Responsibilities

• Ensure that all queries and requirements of clients are met.
• Check and bill for outport shipments.
• Request shipping line charges and assist in billing dispatch.
• Perform other tasks that may be assigned from time to time

Skills

Strong phone contact handling skills

Active listening

Customer support experience

Excellent communication

Presentation skills

Education

Graduate of Customs Administration

Job description

About Asia Cargo

Asia Cargo Container Line Inc. (ACCLI) is a leading logistics company offering end-to-end supply chain solutions such as freight forwarding, customs brokerage, warehousing, cold storage, and nationwide distribution. The company is trusted by the country's major corporations due to its focus on high-quality customer service, reliability, and innovation. ACCLI has built a strong network, with office branches in key cities nationwide, and provides world-class logistics services from its various departments: Sea Freight, Air Freight, Brokerage, Logistics Management, Distribution, and Warehousing.

By applying for this role, you are one step closer to joining a dynamic and growing company that strives to be at the forefront of supply chain and logistics. We are committed to growing together with our employees by offering meaningful opportunities for personal and professional development, as well as competitive benefits to cultivate a meaningful work environment.

Job Purpose

Ensure that all queries, questions, and requirements of client are met.

Job Description

• Checking/Billing for Outport Shipments
• Requesting Shipping Line charges, charges, docufile, Logisys
• Assisting Senior Sales for billing dispatch and back up if senior sales is on leave
• Perform other tasks that may be assigned from time to time

Core Competencies

• Strong phone contact handling skills and active listening
• Proven customer support experience
• Excellent communication and presentation skills

Values and Virtues

• Has commitment and integrity
• Adaptability and ability to work under pressure
• Open for improvement and growth

Qualifications

Education

• Graduate of Customs Administration

Experience

• Must be at least 6 months or more as CSR

Specific Attributes

• Integrity, accuracy, and attention to detail

Company Benefits

• Competitive Salary
• Health Insurance Plan or HMO
• Group Accident Insurance
• Yearly Performance Increase
• Promotional/Merit Incentives
• Company Phone with Mobile Data
• Internal and External Training
• Shuttle Services