Customer Service Representative – Banking & Home Loans

Metacom Careers; Pasay; On-site; PHP 25,000 - 35,000; Full time

Job summary

Metacom Careers is seeking experienced Customer Service Representatives in Pasay City, Philippines, to assist customers in banking and home loan inquiries. Candidates should have excellent communication skills and a passion for outstanding service.

The role requires at least 2 years of BPO experience in banking services, supporting home loans, and promoting products to enhance customer satisfaction. Successful candidates will work onsite at MOA.

Qualifications

• At least 2 years of BPO experience handling banking and financial services.
• Experience in home loan servicing and application support preferred.
• Ability to assist customers effectively and resolve issues.

Responsibilities

• Assist customers with inquiries related to banking and home loan products.
• Resolve customer issues and provide effective solutions.
• Maintain customer records and update account information.
• Promote banking products and enhance customer experience.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving mindset

Patience

Empathy

Education

Senior High School Graduate

Job description

Job Summary

We are looking for experienced Customer Service Representatives with a background in Banking and Financial Services and Home Loan Support. If you have excellent communication skills and a passion for delivering outstanding customer service, this opportunity is for you.

Description

• Assist customers with inquiries related to banking and home loan products.
• Resolve customer issues and provide effective solutions.
• Maintain customer records and update account information.
• Promote banking products and services to enhance customer experience.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Open to Senior High School Graduates
• Experience Level: At least 2 years of BPO experience handling any of the following:
• Banking and Financial Services
• Home Loan Servicing
• Home Loan Application Support
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Customer assistance and issue resolution.
• Qualities and Traits: Patience, empathy, and problem-solving mindset.
• Working Conditions: Office environment with standard working hours.
• Willing to work onsite in MOA, Pasay City