Customer Service Representative

Sumisho Motor Finance Corporation; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company in Makati seeks a Branch Customer Service Representative to manage various customer-related queries including loan inquiries and service issues. Candidates with a Bachelor's degree and 6 months to 1 year of experience are preferred, though fresh graduates are also encouraged to apply. The position requires excellent communication skills and the ability to handle calls and emails efficiently. This is an on-site role located in Paseo de Roxas, Makati.

Qualifications

• Bachelor's degree in Business Studies, Finance, Management or equivalent.
• 6 months to 1 year of experience in Customer Service.
• Fresh Graduates are welcome.

Responsibilities

• Handle inbound calls, SMS, and emails related to customer issues.
• Respond to customer complaints and escalate as necessary.
• Conduct tele-sales through outbound calls for repeat business.
• Endorse closed accounts to relevant departments.

Skills

Customer Service Skills

Communication Skills

Education

Bachelor's/College Degree in relevant fields

Job description

Qualifications:

• Candidate must have Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, Others or equivalent.
• With 6 months-1 year of working experience in Customer Service or equivalent.
• Fresh Graduates are welcome to apply!
• Amenable to report in Paseo de Roxas, Makati.

Job Description:

The Branch Customer Service Representative’s role operates in a variety of capacities concerning customer related issues from the field office level.

Duties and Responsibilities:

• Handles all assigned customer-related inbound calls, sms, and emails. This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments and payment arrangement.
• Corresponds to customer complaints and forward to concerned departments for resolution.
• Handles tele-sales functions that would include doing outbound calls to offer for repeat sales and loan applications.
• Endorsement of closed accounts to loan operations for proper turn-over of customer’s documents.