Customer Service Representative

A7 Recruitment; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

A7 Recruitment seeks a customer service assistant to support customers across multiple channels with empathy, resolving inquiries about financial products and services. The role requires compliance with policies and the ability to navigate several computer systems.

Ideal candidates have at least 6 months in customer service or financial services; on-site work at McKinley, Taguig City, with shifts including weekends and holidays is expected.

Qualifications

• 6+ months of customer service or financial services experience.
• Experience in banking and financial services is preferred but not required.

Responsibilities

• Support customers across channels to address inquiries about financial products and services with empathy.
• Resolve issues and deliver a best-in-class customer experience while following policies.
• Escalate questions to a supervisor or senior staff when needed.
• Interact with team and customers on basic information.

Skills

Customer service

Financial services knowledge

Communication skills

Education

High School diploma or equivalent

Two years of college education

Job description

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and escale questions and issues to more senior employees

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Retirement, Insurance Brokerage, or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of experience in banking and financial services or equivalent is preferred but not required.

• Successful completion of High School (Old curriculum), Senior High School, or at least two years of college education in any field of study, at either the undergraduate or graduate level.

Job Expectations:

• Must be amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays.

• Must be open to split rest days or non-consecutive days off.

• Must be amenable to onsite work; office is located in McKinley, Taguig City.

• Must be willing to support a pure voice process and take inbound and/or outbound calls.

• Must be able to attend full duration of required training period.

• Ability to work additional hours as needed.