CSR- Banking & Finance Services

E-Solutions IT Services; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Performance incentives and bonuses

Comprehensive training and career development programs

Supportive and collaborative work environment

Job summary

A customer service solutions provider in Quezon City is seeking a Customer Service Representative to assist customers with account inquiries and billing concerns. The ideal candidate has strong communication skills, at least 1 year of BPO experience in banking, finance, or billing, and is willing to work on shifting schedules. This role offers a competitive salary package and performance incentives within a supportive work environment.

Qualifications

• At least 1 year BPO experience in banking, finance, or billing accounts.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Assist customers via calls or email regarding account inquiries.
• Provide accurate and timely information to resolve issues effectively.
• Document and update customer records in the system.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Education

High School Graduate (Senior High or equivalent)

Job description

Overview

We are looking for a Customer Service Representative to join our dynamic team in Bridgetowne, Quezon City. If you have strong communication skills, a background in banking, finance, or billing, and a passion for delivering excellent customer service, we want to hear from you!

Responsibilities

• Assist customers via calls or email regarding account inquiries, billing concerns, and transaction support
• Provide accurate and timely information to resolve issues effectively
• Maintain professionalism and empathy in all customer interactions
• Document and update customer records in the system
• Follow company policies and quality standards
• High School Graduate (Senior High or equivalent)
• At least 1 year BPO experience in banking, finance, or billing accounts
• Strong problem-solving skills and keen attention to detail
• Willing to work on shifting schedules, weekends, and holidays

What We Offer

• Competitive salary package
• Performance incentives and bonuses
• Comprehensive training and career development programs
• Supportive and collaborative work environment

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Important Notice

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• withholds your ID
• requires you to provide a guarantee or collects property