Customer Care Representative - Financial & Banking Associate.

Recruitify_HR; Pasig; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced customer service professional to join our team, delivering exceptional service to clients in the financial and banking sector. You will handle inquiries about accounts, transactions, and services.

The ideal candidate has 3-5 years of relevant experience, strong communication skills, and a detail-oriented mindset to operate in a fast-paced environment. Office-based with potential for remote work opportunities.

Qualifications

• High School Diploma or equivalent.
• 3-5 years of customer service experience, preferably in the financial sector.
• Strong communication and interpersonal skills.
• Detail-oriented and able to work in a fast-paced environment.
• Office-based with potential for remote work opportunities.

Responsibilities

• Provide exceptional customer service to clients in the financial and banking sector.
• Assist customers with inquiries about accounts, transactions, and banking services.
• Resolve billing, account access, and financial transaction issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Education

High School Diploma

Job description

• Provide exceptional customer service to clients in the financial and banking sector.
• Assist customers with inquiries regarding their accounts, transactions, and banking services.
• Resolve issues related to billing, account access, and financial transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.

Description

• Provide exceptional customer service to clients in the financial and banking sector.
• Assist customers with inquiries regarding their accounts, transactions, and banking services.
• Resolve issues related to billing, account access, and financial transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 3-5 years of experience in customer service, preferably in the financial sector.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle customer complaints and provide solutions.
• Qualities and Traits: Detail-oriented and capable of working in a fast-paced environment.
• Working Conditions: Office-based environment with potential for remote work opportunities.