Banking & Financial Customer Service Representative | Up to ₱38,000 | Pasay (MOA)

Metacom Careers; Pasay; On-site; PHP 385,912 - 462,247; Full time

Benefits offered by this job

Competitive pay

Career growth

Stable work environment

Job summary

Metacom Careers is seeking experienced customer service professionals for a leading Banking & Financial Services account in the Philippines. The role focuses on assisting clients with home loan applications and servicing inquiries, delivering exceptional service, and promoting banking products to meet customer needs.

Onsite work is required at MOA, Pasay City, with a salary package up to PHP 38,000 and opportunities for career growth in a stable work environment.

Qualifications

• Must have strong customer service skills with clear communication.
• English proficiency required for interactions with clients.
• Experience in home loan servicing and processing applications preferred.

Responsibilities

• Provide exceptional customer service to clients in banking and financial services.
• Assist customers with home loan applications and servicing inquiries.
• Resolve customer issues while adhering to company policies.
• Actively promote banking products and services to meet customer needs.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

English proficiency

Home loan servicing

Home loan applications

Interpersonal skills

Education

Senior High School or higher

Job description

Job Description

Join a leading Banking & Financial Services account and build your career in the BPO industry! We are looking for experienced customer service professionals with a background in banking, financial services, or mortgage/home loans.

Description

• Provide exceptional customer service to clients in banking and financial services.
• Assist customers with home loan applications and servicing inquiries.
• Resolve customer issues efficiently while maintaining company policies.
• Actively promote banking products and services to meet customer needs.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: Senior High School Graduate (or higher)
• Experience Level: At least 2 years of BPO experience handling any of the following:
• Banking & Financial Services
• Home Loan Servicing
• Home Loan Application
• Skills and Competencies: Strong customer service skills, proficiency in English
• Skills and Competencies: Experience in home loan servicing and application
• Qualities and Traits: Excellent communication and interpersonal skills
• Working Conditions: Willing to work onsite in MOA, Pasay City

What We Offer

• Salary package of up to 38,000
• Competitive compensation and benefits
• Career growth and development opportunities
• Stable and supportive work environment