Financial Customer Service Representative

Gratitude Philippines; Manila; On-site; PHP 762,000 - 912,000; Full time

Job summary

Gratitude Philippines is seeking a customer support specialist to handle inbound inquiries about financial accounts and assist with account updates and transactions. This role requires careful documentation and escalation of complex issues, performed onsite in a financial services environment.

Ideal candidates will have at least 1 year of BPO experience and a Senior High School diploma. Work setup is onsite with location options in Alabang / MOA Pasay.

Qualifications

• Minimum SHS Graduate – required.
• 1 year BPO experience – required.

Responsibilities

• Handle inbound customer inquiries regarding financial accounts.
• Assist with account updates, transactions, and financial concerns.
• Resolve customer issues and escalated complex cases.
• Document interactions accurately in the system.

Skills

Customer service

BPO experience

Education

SHS graduate

Job description

LOCATION: Alabang | MOA Pasay
WORK SETUP: Onsite
START DATE: ASAP

Qualifications:

• Minimum SHS Graduate – required
• 1 year BPO experience – required

Salary: Up to ₱75,000

Key Responsibilities:

• Handle inbound customer inquiries regarding financial accounts
• Assist with account updates, transactions, and financial concerns
• Resolve customer issues and escalated complex cases
• Document interactions accurately in the system