Customer Service Representative - Alorica Pasay MOA site

Alorica Philippines; Pasay; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Paid Training

Vacation Leave

Anniversary Bonus

Job summary

A leading customer service provider is seeking dedicated individuals for a Customer Service role in Pasay. The position offers training, opportunities for fresh graduates, and various performance bonuses. You'll be responsible for answering inquiries, resolving complaints, and processing transactions. Enjoy benefits such as government-mandated insurance, paid training, and incentives in a supportive environment.

Qualifications

• No prior BPO experience needed; training will be provided.
• Open to Fresh Graduates and High School Graduates.
• Ability to work onsite in Pasay.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.

Skills

Customer service skills

Effective communication

Problem-solving

Education

High School Diploma or equivalent

Job description

Urgent ₱20-30K [Monthly] On-site - Pasay No Exp Required High/Senior High School Full-time

Job Description

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Benefits

Government Mandated Benefits, Insurance Health & Wellness

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Working Location

Pasay

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