Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Pasay Site - Work Onsite

Alorica Philippines; Pasay; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training

Vacation Leave / Personal Time Off

Job summary

A leading customer service provider in Pasay is looking for fresh graduates for an onsite role. You will answer inquiries, resolve complaints, and assist with customer support. With no prior BPO experience required, this position offers paid training, performance bonuses, and various employee benefits. If you have strong communication and problem-solving skills, this opportunity is for you!

Qualifications

• No BPO experience needed – Will train you!
• Paid Training & Incentives.
• 20% Night Differential.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

English Language

Problem Solving

Customer Service

Technical Skills

People Skills

Organizational Skills

Team Player

Strong Work Ethic

Education

Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads

Job description

On-site job in Pasay for Fresh Graduates/Students of High/Senior High School, full-time position.

Job Description

We offer a range of benefits, including Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, and Incentives.

Benefits

Government Mandated Benefits, Insurance Health & Wellness, Health Insurance, HMO, and Parking Space.

Professional Development

Job Training, Maternity & Paternity Leave, Sick Leave, Vacation Leave, and Volunteer Time Off.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements & Benefits

• Competitive Salary Packages
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Required skills include English Language, Call Centre experience, Strong Work Ethic, Problem Solving, Team Player, Technical Skills, Interpersonal Skills, Customer Service, People Skills, and Organizational Skills.

Working Location

Please note that this position requires working onsite in Pasay.

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