Call Center Representative - Fresh Grad / No BPO Exp. - Alorica Lipa Batangas

TalentLink Outsourcing; Batangas City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive Salary Range

Paid Training & Incentives

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

Maternity & Paternity Leave

Job summary

A leading outsourcing firm in Batangas City is seeking customer service representatives to respond to inquiries via phone, email, and chat. Candidates will provide product information, resolve customer issues, and maintain detailed records. Open to fresh graduates and undergraduates, the position offers a competitive salary, paid training, and various employee benefits including performance bonuses and annual appraisals.

Qualifications

• Ability to respond to customer inquiries via phone, email, and chat.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.

Responsibilities

• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Meet performance metrics and contribute to team goals.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

English Language

Customer Service

Strong Work Ethic

Problem Solving

Team Player

Technical Skills

Organizational Skills

Interpersonal Skills

Call Centre

Back Office Support

Education

College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad

Job description

Job Description

Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer issues and complaints efficiently. Maintain detailed records of customer interactions. Collaborate with team members to enhance service quality. Meet performance metrics and contribute to team goals.

Requirements and Benefits

• Competitive Salary Range
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team

English Language, Customer Service, Strong Work Ethic, Problem Solving, Team Player, Call Centre, People Skills, Technical Skills, Organizational Skills, Interpersonal Skills, Back Office Support

Working Location

Please note that if the position requires you to work overseas, be vigilant and beware of fraud.

If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.

Employee Benefits

Performance Bonus, Anniversary Gifts, Annual Appraisal, Incentives, Employee Assistance Program, Job Training, Mentorship Program, Professional Development, Maternity & Paternity Leave, Vacation Leave, Volunteer Time Off, Government Mandated Benefits, Insurance Health & Wellness