Call Center Representative - Fresh Grad / No BPO Exp. - Alorica Cebu City

TalentLink Outsourcing; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading outsourcing provider in Cebu City seeks customer service representatives. You will respond to inquiries via phone, email, and chat, providing accurate information and resolving issues. No prior BPO experience is needed as training is provided. The role welcomes fresh graduates and offers competitive salary, benefits, and opportunities for growth in a supportive team environment.

Benefits

Competitive Salary

Paid Training & Incentives

HMO & Government Benefits

Vacation Leave / Personal Time Off PAID

Annual Performance Increase

Qualifications

• No BPO experience needed – training provided.
• Open to College Fresh grads, SHS & HS grads, College undergrads, and Vocational Grads.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.

Job description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!:

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team