Assistant Manager – Customer Support (Up to Php 70,000)

J-K Network Services; Taguig; On-site; PHP 710,892 - 851,508; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

15% Night Differential

24 Leaves Annually

Job summary

A leading BPO service provider in the Philippines is looking for an Assistant Manager – Customer Support. The ideal candidate will have over 5 years of experience in BPO customer service and team management. Responsibilities include streamlining processes, coaching staff, and enhancing service delivery through technology. The position offers up to Php 70,000 monthly, HMO for employee and dependents, and performance bonuses. Join a team committed to continuous improvement in customer satisfaction.

Qualifications

• 5+ years in BPO customer service and team handling.
• Must be open to shifting schedules and onsite work.

Responsibilities

• Identify inefficiencies and improve processes.
• Support technology use to enhance service delivery.
• Provide training and coaching for agents.
• Track performance metrics and ensure compliance.
• Implement improvements based on customer feedback.

Skills

BPO experience in customer service

Team management

Process improvement

Education

Bachelor Degree

Job description

Assistant Manager – Customer Support (Up to Php 70,000)

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Read More

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Company Industry: BPO Company

Work Set Up: Work onsite

BENEFITS:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• 15% Night Differential
• 24 Leaves Annually

JOB REQUIREMENTS:

• Bachelor Degree Holder
• At least 5 years minimum BPO experience in customer service
• At least 5 years minimum handling a team for customer service accounts
• Amenable to work in shifting schedules
• Amenable to work onsite

JOB RESPONSIBILITIES:

• Improve processes by identifying inefficiencies, simplifying workflows, and standardizing procedures.
• Support the use of technology and new tools such as automation, AI, and analytics to improve service delivery.
• Provide coaching, training, and skill development programs for agents and team leaders.
• Track performance metrics, ensure policy compliance, and drive continuous service improvement.
• Review customer feedback, implement improvements, and promote a customer-focused culture.

Look for Ms. Riva

• RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
• Initial Interview
• Final Interview
• Job Offer

Working Location: If the position requires you to work overseas, please be vigilant and beware of fraud.

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