Customer Support Specialist

Concentrix 1BPO; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Meal and transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Comprehensive health plan

Safe, modern working environment

Job summary

Concentrix is hiring for an on-site customer service representative in Taguig, Philippines. No experience required; high school diploma accepted; full-time, long-term employment. You will communicate with customers, listen and resolve queries with a courteous, empathetic approach.

Fluency in English is required as you will interact with international customers. The role offers a competitive benefits package, including health coverage, bonuses, and opportunities for growth within the #1 BPO.

Qualifications

• 18 years or older
• Fluent in English; interacting with foreign customers
• Full-time long-term employment
• HS grad or equivalent; ALS accepted; not currently studying

Responsibilities

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• Clarify customer requirements; probe for understanding, use tools to provide resolution
• Maintain basic knowledge of client products and/or services

Skills

Fluent English

Customer service

Communication

Empathy

Education

High School Diploma / SHS

Job description

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Others

Company Social Events, Office Parties

Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

We are CONCENTRIX - the #1 BPO in the industry - where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

CANDIDATE PROFILE

• 18 years old or above
• computer & internet literate
• must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12)
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

Project Management English Language Customer Service Problem Solving Team Player Account Management Strong Work Ethic Technical Skills People Skills Computer-Internet Skills

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