Customer Service Representative (1 day hiring process)

J-K Network Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Health & Wellness Insurance

13th Month Pay

Leave Credits

Job summary

A leading BPO & IT company in Taguig is seeking a Customer Service Representative with strong communication and problem-solving skills. You will support customers, manage inquiries, and ensure service delivery standards. A bachelor's degree and prior customer service experience are preferred. This full-time role requires immediate availability and the ability to work on-site in a shifting schedule.

Qualifications

• 1+ years of experience in customer service is an advantage.
• Amendable to work in a shifting schedule and onsite.

Responsibilities

• Deliver customer service support in line with service level agreements.
• Update and maintain accurate client records.
• Manage customer complaints and provide solutions.
• Respond to and resolve customer inquiries efficiently.
• Provide guidance and support to customers.

Skills

Customer service skills

Effective communication

Problem-solving

Education

Bachelor's degree

Job description

Customer Service Representative (1 Day Hiring Process)

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: The company has a global ownership structure and serves a diverse client base of over 800 customers. It offers a broad range of services, including consulting, digital solutions, IT services, and more.

Position: Customer Service Representative (1 DAY HIRING PROCESS)

Company Industry: BPO & IT Company

Work Location: Taguig

Work Schedule: Shifting Schedule

Work Set-up: Work Onsite

BENEFITS

• HMO
• 13th Month pay
• Leave credits

JOB REQUIREMENTS

• Open for bachelor's degree holder
• With 1+ years of Experience in Customer Service Representative is an advantage.
• Amendable to work immediately.
• Amendable to work in shifting schedule
• Amendable to work onsite.

JOB RESPONSIBILITIES

• Deliver customer service support in line with defined scope of work and agreed service level agreements
• Update and maintain accurate client records by regularly reviewing and amending account details.
• Manage customer complaints by identifying issues and providing timely, effective solutions.
• Respond to and resolve customer inquiries, ensuring all questions are handled efficiently and professionally.
• Provide guidance and support to customers, ensuring the highest standards of service delivery are consistently met.

Working Location

Uptown Mall. 9th Ave, Taguig, Metro Manila, Philippines