Customer Care Representative

Alldigi Tech Manila Inc.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

A customer service provider in Taguig is seeking individuals to provide exceptional customer service via phone, email, and chat. Responsibilities include resolving inquiries, maintaining records, and assisting with product information. Ideal candidates must have at least a high school education, some CSR experience is preferred. The role requires effective communication skills and willingness to work on-site.

Qualifications

• 6 months of CSR experience preferred, especially in healthcare.
• Willingness to work a shifting schedule.
• Candidates must be available for on-site work.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints effectively.
• Maintain detailed records of customer interactions.
• Assist with product information and troubleshooting.
• Collaborate with team members to enhance service delivery.
• Remain knowledgeable about company policies.

Skills

Strong written and verbal communication skills

Excellent listening skills

Dedication to customer service and patient satisfaction

Ability to manage phone calls effectively

Active listening

Problem solving

Education

At least Highschool graduate

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints effectively and efficiently.
• Maintain detailed records of customer interactions.
• Assist with product information and troubleshooting.
• Collaborate with team members to enhance service delivery.
• Remain knowledgeable about company policies and procedures.

Qualifications

• At least Highschool graduates
• With at least 6 months of CSR Experience (Healthcare would be an advantage but not required)
• Strong written and verbal communication skills
• Excellent listening skills
• Dedication to customer service and patient satisfaction
• The candidate must be capable of effectively managing phone calls
• Willingness to work a shifting schedule is required
• Candidates must be available for on-site work at either Market! Market!/McKinley, Taguig City