Customer Service Representative

Techdynamics OPC; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Techdynamics OPC in the Philippines is seeking a dedicated customer service specialist to assist customers through phone, email, chat, or in-person interactions. You will provide timely, accurate information and help resolve inquiries with empathy and professionalism.

Responsibilities include handling aftersales, returns, exchanges, and warranty claims, recording interactions, and collaborating with sales and technical teams to ensure seamless service.

Qualifications

• Proven experience as a customer service representative or similar role.
• Strong communication and interpersonal skills.
• Ability to handle inquiries, complaints, and requests.
• Knowledge of aftersales processes and best practices.
• Proficiency with customer service software and tools.

Responsibilities

• Assist customers with inquiries, complaints, and requests via phone, email, chat, or in-person interactions.
• Provide aftersales support, including handling returns, exchanges, and warranty claims.
• Investigate and resolve customer issues promptly and effectively.
• Record customer interactions, transactions, and feedback to improve service quality.
• Work closely with sales, technical support, and other teams to ensure seamless customer service.
• Collect and analyze customer feedback to identify areas for improvement and implement solutions.

Skills

Customer service experience

Communication skills

Interpersonal skills

Complaint resolution

Aftersales knowledge

CRM software

Tools

Customer service software

Job description

• Assist customers with inquiries, complaints, and requests via phone, email, chat, or in-person interactions.
• Provide aftersales support, including handling returns, exchanges, and warranty claims.
• Investigate and resolve customer issues promptly and effectively.
• Maintain a thorough understanding of company products and services to provide accurate information and solutions.
• Record customer interactions, transactions, and feedback to improve service quality.
• Work closely with sales, technical support, and other teams to ensure seamless customer service.
• Collect and analyze customer feedback to identify areas for improvement and implement solutions.
• Proven experience as a Customer Service or similar role.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and provide solutions.
• Knowledge of aftersales processes and customer service best practices.
• Proficiency in using customer service software and tools.