Customer Service Representative

Metacom Careers; Hinatuan; On-site; PHP 279,000 - 391,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service representative to assist customers with inquiries and provide timely solutions.

You will handle complaints, escalate when necessary, maintain records, and work with the team to enhance service delivery in a fast-paced environment.

Excellent English communication, problem-solving skills, and a collaborative mindset are essential to succeed in this role.

Qualifications

• Bachelor's degree or equivalent experience.
• 0-2 years of experience in customer service.
• Proficient in English with strong communication skills.
• Excellent problem-solving abilities.
• Team player with interpersonal skills in a fast-paced setting.

Responsibilities

• Assist customers with inquiries and provide timely solutions.
• Handle customer complaints and escalate when necessary.
• Maintain customer records and update information in the system.
• Work collaboratively with team members to enhance service delivery.

Skills

Customer service

English proficiency

Problem solving

Teamwork

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Description

• Assist customers with inquiries and provide timely solutions.
• Handle customer complaints and esaclate when necessary.
• Maintain customer records and update information in the system.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience.
• Experience Level: 0-2 years.
• Skills and Competencies: Proficient in English; strong customer service skills; excellent problem-solving abilities.
• Qualities and Traits: Team player with strong interpersonal skills; ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to manage high call volumes and respond to customer queries effectively.