Customer Service Representative

Tata Consultancy Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Tata Consultancy Services Philippines is hiring a Customer Service Representative for a Utility Account in Taguig. The role offers a day shift with full onsite work setup and an immediate start, ideal for individuals beginning a career in BPO.

The position focuses on handling inquiries, delivering accurate information, and resolving issues to ensure high customer satisfaction. Candidates should have strong English communication and interpersonal skills.

Qualifications

• Willing to work in a fast-paced environment.
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and navigation skills.
• Willing to work full onsite in BGC, Taguig City.
• Willing to work on a day shift schedule.

Responsibilities

• Handle customer inquiries regarding utility services, billing, and account concerns.
• Provide accurate information and solutions to customers.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in company systems.
• Deliver excellent customer service and maintain customer satisfaction.

Skills

Customer service

Verbal English

Written English

Interpersonal skills

Basic computer skills

Data entry

Education

College graduate

2nd-year undergraduate

Job description

Customer Service Representative (Utility Account)

Shift: Day Shift

Work Setup: Full Onsite

Start Date: Immediate Hiring

Job Summary

We are looking for motivated and customer-oriented Candidates to join our team as Customer Service Representatives for a Utility Account. This is an excellent opportunity for individuals looking to start their career in the BPO industry.

Key Responsibilities

• Handle customer inquiries regarding utility services, billing, and account concerns.
• Provide accurate information and solutions to customers.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in company systems.
• Deliver excellent customer service and maintain customer satisfaction.

Qualifications

• Willing to work in a fast-paced environment
• For College Graduates: At least 1 year of BPO experience
• For 2nd-Year Undergraduate candidates: At least 4 years of BPO experience
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and navigation skills.
• Willing to work full onsite in BGC, Taguig City.
• Willing to work on a day shift schedule.