Onsite Day-Shift Customer Service Specialist (BPO)

Tata Consultancy Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Tata Consultancy Services Philippines is hiring a Customer Service Representative for a Utility Account in Taguig. The role offers a day shift with full onsite work setup and an immediate start, ideal for individuals beginning a career in BPO.

The position focuses on handling inquiries, delivering accurate information, and resolving issues to ensure high customer satisfaction. Candidates should have strong English communication and interpersonal skills.

Qualifications

• Willing to work in a fast-paced environment.
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and navigation skills.
• Willing to work full onsite in BGC, Taguig City.
• Willing to work on a day shift schedule.

Responsibilities

• Handle customer inquiries regarding utility services, billing, and account concerns.
• Provide accurate information and solutions to customers.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in company systems.
• Deliver excellent customer service and maintain customer satisfaction.

Skills

Customer service

Verbal English

Written English

Interpersonal skills

Basic computer skills

Data entry

Education

College graduate

2nd-year undergraduate

Job description

Tata Consultancy Services Philippines is hiring a Customer Service Representative for a Utility Account in Taguig. The role offers a day shift with full onsite work setup and an immediate start, ideal for individuals beginning a career in BPO.

The position focuses on handling inquiries, delivering accurate information, and resolving issues to ensure high customer satisfaction. Candidates should have strong English communication and interpersonal skills.