Customer Service Representative

Capgemini; Taguig; Presencial; PHP 290.000 - 424.000; Jornada completa

Descripción de la vacante

Capgemini Philippines is seeking a Customer Service Team Member to be the first point of contact for customers, delivering exceptional support across phone, email and chat. You will handle inquiries, resolve issues and maintain satisfaction while following company procedures.

Based in McKinley West, Taguig or SM MOA Complex, Pasay, the role requires excellent English, at least 1.5 years of customer service experience (banking/cards a plus), and a collaborative, customer‑centred approach.

Formación

• Excellent English communication skills with customer centricity.
• Ability to identify and resolve customer issues and complaints efficiently.
• Team player with a positive attitude.
• At least 1.5 years customer service experience, preferably in banking/cards LOB.
• College graduate.

Responsabilidades

• Respond to customer inquiries promptly and professionally via phone, email or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Conocimientos

English communication

Issue resolution

Team player

Customer service experience

College graduate

Educación

College graduate

Descripción del empleo

The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Skills and Qualifications:

• Excellent English communication skills with customer centricity
• Must have the ability to identify and resolve customer issues and complaints efficiently
• Team player with a positive attitude
• At least 1.5 years Customer Service experience, preferably in banking/cards LOB
• College graduate

Work Set-up:

• Amenable to work onsite both at McKinley West, Taguig or SM MOA Complex, Pasay offices
• Willing to work Australian business hours