Customer Service Specialist — Banking (Australian Hours)

Capgemini; Taguig; Vor Ort; PHP 290.000 - 424.000; Vollzeit

Zusammenfassung

Capgemini Philippines is seeking a Customer Service Team Member to be the first point of contact for customers, delivering exceptional support across phone, email and chat. You will handle inquiries, resolve issues and maintain satisfaction while following company procedures.

Based in McKinley West, Taguig or SM MOA Complex, Pasay, the role requires excellent English, at least 1.5 years of customer service experience (banking/cards a plus), and a collaborative, customer‑centred approach.

Qualifikationen

• Excellent English communication skills with customer centricity.
• Ability to identify and resolve customer issues and complaints efficiently.
• Team player with a positive attitude.
• At least 1.5 years customer service experience, preferably in banking/cards LOB.
• College graduate.

Aufgaben

• Respond to customer inquiries promptly and professionally via phone, email or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Kenntnisse

English communication

Issue resolution

Team player

Customer service experience

College graduate

Ausbildung

College graduate

Jobbeschreibung

Capgemini Philippines is seeking a Customer Service Team Member to be the first point of contact for customers, delivering exceptional support across phone, email and chat. You will handle inquiries, resolve issues and maintain satisfaction while following company procedures.

Based in McKinley West, Taguig or SM MOA Complex, Pasay, the role requires excellent English, at least 1.5 years of customer service experience (banking/cards a plus), and a collaborative, customer‑centred approach.