Customer Service Representative

Nityo Infotech Inc.; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company is seeking a Customer Service Representative in Metro Manila, Pasay. The role involves handling customer inquiries and issues through phone and chat, ensuring exceptional service. Candidates should be college graduates with at least 1.5 years of customer service experience, ideally in banking, and possess excellent English communication skills.

Qualifications

• Excellent communication skills for customer interaction.
• Ability to efficiently resolve customer complaints.
• Minimum 1.5 years of experience in customer service.

Responsibilities

• Serve as the first point of contact for customers.
• Handle inquiries through phone and chat.
• Ensure high customer satisfaction.

Skills

Customer issue resolution

Excellent English communication skills

Customer centricity

Education

College graduate

Job description

The Customer Service Representative is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.

Qualifications:

• College graduate
• At least 1.5 years of Customer Service experience, preferably in banking/cards LOB
• Must have the ability to identify and resolve customer issues and complaints efficiently
• Excellent English communication skills with customer centricity