Customer Service Representative

Nityo Infotech Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading technology and service company in Metro Manila is seeking a Customer Service Representative to provide exceptional service and handle inquiries. The ideal candidate is a college graduate with at least 1.5 years of customer service experience, preferably in the banking sector, and possesses excellent communication skills. Join us to maintain high customer satisfaction across multiple channels.

Qualifications

• At least 1.5 years of Customer Service experience, preferably in banking/cards LOB.
• Must have the ability to identify and resolve customer issues and complaints efficiently.
• Excellent English communication skills with customer centricity.

Responsibilities

• Deliver exceptional service and support as the first point of contact for customers.
• Handle inquiries and resolve issues across various communication channels.

Skills

Customer service experience

Problem-solving skills

Excellent English communication

Education

College graduate

Job description

The Customer Service Representative is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.

Qualifications:

• College graduate
• At least 1.5 years of Customer Service experience, preferably in banking/cards LOB
• Must have the ability to identify and resolve customer issues and complaints efficiently
• Excellent English communication skills with customer centricity