Customer Service Representative

Elevate Calls Inc.; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Elevate Calls Inc. is seeking a friendly and detail-oriented Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues to ensure a seamless experience.

You will handle inquiries via phone, email, and chat, document interactions in the CRM, collaborate with teams, and strive to exceed performance metrics such as response time and customer satisfaction.

Qualifications

• High school diploma or equivalent; additional certifications or college education is a plus.
• Proven experience in customer service or related fields.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficient in using computer systems and CRM software.
• A positive attitude, empathy, and a passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer concerns, providing accurate information and solutions.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Document customer interactions in the CRM system for accurate record-keeping.
• Collaborate with internal teams to address and elevate unresolved issues when necessary.
• Meet or exceed performance metrics, including response time and customer satisfaction.

Skills

Customer service

Communication

CRM software

Problem solving

Team collaboration

Empathy

Education

High school diploma

Tools

CRM software

Job description

Role Overview

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer concerns, providing accurate information and solutions.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Document customer interactions in the CRM system for accurate record-keeping.
• Collaborate with internal teams to address and elevate unresolved issues when necessary.
• Meet or exceed performance metrics, including response time and customer satisfaction.

Qualifications

• High school diploma or equivalent; additional certifications or college education is a plus.
• Proven experience in customer service or related fields.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficient in using computer systems and CRM software.
• A positive attitude, empathy, and a passion for helping others.