Customer Service Representative

Alldigi Tech Manila Inc.; Taguig; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service company in Metro Manila is seeking a CSR for Financial Account. This role involves providing exceptional customer service via phone, email, and chat while resolving customer inquiries. The ideal candidate should have a High School diploma and possess strong communication skills. No prior experience is needed as on-the-job training will be provided.

Qualifications

• No prior experience needed; on-the-job training provided.
• Assist customers with inquiries and provide product information.
• Empathetic, patient, reliable, and adaptable qualities.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues efficiently.
• Maintain accurate records of customer interactions.

Skills

Proficiency in English

Strong communication skills

Customer service skills

Education

High/Senior High School diploma

Job description

Overview

CSR for Financial Account

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Upsell and promote company products and services.
• Stay updated on product knowledge and company policies.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: No prior experience needed; on-the-job training provided.
• Skills and Competencies: Proficiency in English, strong communication, and customer service skills.
• Responsibilities and Duties: Assist customers with inquiries, resolve issues, and provide product information.
• Working Conditions: Office environment, may include evening and weekend shifts.
• Qualities and Traits: Empathetic, patient, reliable, and adaptable.