CUSTOMER SERVICE REPRESENTATIVE

ECOSHIFT CORPORATION; San Juan; On-site; PHP 223,000 - 357,000; Full time

Job summary

ECOSHIFT CORPORATION in the Philippines seeks a Customer Service Representative to handle client inquiries via email and phone, ensuring customer satisfaction and timely resolution.

You will manage day-to-day inbound calls, generate and endorse leads to Sales Associates, monitor ticket progress, conduct outbound activities, troubleshoot issues, and support after-sales needs in a fast-paced environment.

Qualifications

• Experience in customer service or call-center role preferred.
• Able to manage inquiries via multiple channels (phone, email).
• Strong problem-solving and communication skills.

Responsibilities

• Handle day to day inbound customer calls, orders and inquiries from various channels and forward to designated Sales Associates
• Generate, manage and endorse leads to Sales Associates
• Monitor ticket completion of assigned sales associates
• Conduct daily outbound lead-generating activities
• Troubleshoot customer issues
• Conduct periodic test calls to clients, audit and surveys
• Consult with the Immediate Head regarding other work-related concerns for prompt and appropriate resolutions
• Handle customer complaints, product concerns, and after-sales support

Skills

Customer service

Inbound calls

Lead generation

Troubleshooting

Job description

About the role

The Customer Service Representative is responsible for handling client inquiries and concerns, received via email or phone, to ensure customer satisfaction.

Key responsibilities

• Handle day to day inbound customer calls, orders and inquiries from various channels and forward to designated Sales Associates
• Generate, manage and endorse leads to Sales Associates
• Monitor ticket completion of assigned sales associates
• Conduct daily outbound lead-generating activities
• Troubleshoot customer issues
• Conduct periodic test calls to clients, audit and surveys
• Consult with the Immediate Head regarding other work-related concerns for prompt and appropriate resolutions
• Handle customer complaints, product concerns, and after-sales support