Customer Service Representative

TKL Steel Corporation; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

TKL Steel Corporation is seeking a Customer Service Manager to lead the team in addressing inquiries, managing surveys, and producing actionable reports. The role involves coordinating with internal departments to resolve issues and ensuring smooth customer interactions.

Responsibilities include overseeing calls, emails, and complaints, managing incident reports, and overseeing Christmas giveaways, with additional tasks as assigned.

Responsibilities

• Handle custom concerns and complaints.
• Manages the customer service team - people management
• In-charge of creating and investing incident reports related to sales transactions.
• Oversee the full customer survey workflow: conducting participants, conducting surveys, gathering feedback, and preparing reports
• Oversees the customer service team in handling calls, emails, and inquires from customers.
• Coordinate with customers and internal departments to resolve issues or concerns.
• Monitor and release customer Christmas giveaways
• In - charge of handling customers backload transactions.
• Creates reports on the productivity and output of the team, audit findings for sales transactions, customer survey results and reports related to customer transactions.
• Monitors and audits sales team transactions (including retail, tele sales, outlet and new accounts)
• Other tasks that may be assigned

Job description

Responsibilities

• Handle custom concerns and complaints.
• Manages the customer service team - people management
• In-charge of creating and investing incident reports related to sales transactions.
• Oversee the full customer survey workflow: conducting participants, conducting surveys, gathering feedback, and preparing reports
• Oversees the customer service team in handling calls, emails, and inquires from customers.
• Coordinate with customers and internal departments to resolve issues or concerns.
• Monitor and release customer Christmas giveaways
• In - charge of handling customers backload transactions.
• Creates reports on the productivity and output of the team, audit findings for sales transactions, customer survey results and reports related to customer transactions.
• Monitors and audits sales team transactions (including retail, tele sales, outlet and new accounts)
• Other tasks that may be assigned