Customer Service Representative

Jetson Manpower Agency; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Life Insurance

HMO

Job summary

Jetson Manpower Agency in Cebu is seeking an on-site customer service representative for fresh graduates and students. This full-time role is ideal for those starting their career, with flexible hours including evenings and weekends and training opportunities.

You will handle inquiries via phone, email, and chat, delivering exceptional service, documenting interactions, and collaborating with the team to improve the customer experience.

Qualifications

• Strong command of the English language.
• Excellent problem-solving abilities.
• Effective communication skills.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving complaints promptly.
• Assist customers over the phone, via email, and through live chat to ensure satisfaction.
• Document customer interactions and maintain accurate records of customer engagements.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training and development sessions to enhance product knowledge and service skills.

Skills

English proficiency

Problem solving

Communication skills

Team player

Education

High School Diploma

Job description

On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time

Employee Recognition and Rewards

Performance Bonus

Insurance Health & Wellness

Life Insurance, HMO

• Provide exceptional customer service by addressing inquiries and resolving complaints promptly.
• Assist customers over the phone, via email, and through live chat to ensure satisfaction.
• Document customer interactions and maintain accurate records of customer engagements.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training and development sessions to enhance product knowledge and service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Fresh Graduate or entry-level, with no prior experience required
• Skills and Competencies: Strong command of the English language, excellent problem-solving abilities, and effective communication skills
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks efficiently
• Qualities and Traits: Team player with a positive attitude and willingness to learn
• Working Conditions: Must be available for flexible working hours, including evenings and weekends

English Language Customer Service Call Centre Problem Solving Team Player