Customer Service Representative

Neksjob Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Quezon City is seeking individuals to assist customers with inquiries and issues via phone, email, and chat. Candidates should have a high school diploma and a strong proficiency in English. The role requires strong customer service skills and offers on-the-job training for those without prior experience. This position emphasizes teamwork and excellent communication.

Qualifications

• High School or Senior High School diploma required.
• No prior experience necessary; on-the-job training provided.
• Proficient in English; strong customer service and problem-solving skills essential.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Resolve complaints in a timely and efficient manner.
• Document interactions and maintain accurate records in the system.

Skills

Proficient in English

Customer service skills

Problem-solving skills

Education

High School or Senior High School diploma

Job description

Overview

Assist customers with inquiries and issues via phone, email, and chat. Provide product information and support to enhance customer satisfaction. Resolve complaints in a timely and efficient manner. Document interactions and maintain accurate records in the system. Collaborate with team members to improve service delivery.

Qualifications and Requirements

• Educational Qualifications: High School or Senior High School diploma required.
• Experience Level: No prior experience necessary; on-the-job training provided.
• Skills and Competencies: Proficient in English; strong customer service and problem-solving skills essential.
• Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information.
• Working Conditions: Office environment with a focus on teamwork and customer interaction.
• Qualities and Traits: Friendly, patient, and adaptable; excellent communication and interpersonal skills.