Customer Service Representative

Neksjob Philippines; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Metro Manila is seeking individuals to assist customers with inquiries via phone, email, and chat. Responsibilities include documenting interactions and working collaboratively to enhance service delivery. A High School diploma is required, and no prior experience is needed as training will be provided. Candidates should have strong English communication skills and a friendly, collaborative attitude.

Qualifications

• High School or Senior High School diploma required.
• No prior experience necessary; on-the-job training provided.
• Friendly, patient, and adaptable; excellent communication and interpersonal skills.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English

Customer service skills

Problem-solving skills

Education

High School or Senior High School diploma

Job description

Overview

Assist customers with inquiries and issues via phone, email, and chat. Provide product information and support to enhance customer satisfaction. Resolve complaints in a timely and efficient manner. Document interactions and maintain accurate records in the system. Collaborate with team members to improve service delivery.

Qualifications

• Educational Qualifications: High School or Senior High School diploma required.
• Experience Level: No prior experience necessary; on-the-job training provided.
• Skills and Competencies: Proficient in English; strong customer service and problem-solving skills essential.
• Working Conditions: Office environment with a focus on teamwork and customer interaction.
• Qualities and Traits: Friendly, patient, and adaptable; excellent communication and interpersonal skills.