Customer Service Representative

RC Low Human Resource Consultancy OPC; Quezon City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Paid Training

HMO Day 1

Free Medical

20% Night Differential

Incentives

Job summary

A local HR consultancy in Quezon City is seeking an HR Officer. This role is suitable for fresh graduates and students without BPO experience. Responsibilities include managing customer calls, providing product information, and resolving complaints. The position offers a salary of up to 28k, along with paid training and health benefits from day one.

Qualifications

• Fresh graduates or students are encouraged to apply.
• No BPO experience needed.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints efficiently.
• Document customer interactions accurately.
• Escalate complex issues to appropriate departments.
• Meet performance metrics including customer satisfaction.

Skills

Customer Service

Problem Solving

Technical Skills

Organizational Skills

Education

High School Graduate or Senior High School Graduate

Job description

On-site - Quezon City Fresh Graduate/Student High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Working Location

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HR Officer RC Low Human Resource Consultancy OPC

Active within seven days

English Language Customer Service Problem Solving Technical Skills Organizational Skills

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Responsibilities

• Handle inbound and/or outbound customer calls in a timely and professional manner
• Provide accurate information regarding products, services, billing, and account-related concerns
• Resolve customer complaints or issues with patience, empathy, and efficiency
• Document customer interactions accurately in the system
• Escalate complex issues to the appropriate departments when necessary
• Meet or exceed performance metrics including call handling time, customer satisfaction, and quality assurance
• Follow company policies and standard procedures during all interactions
• At least HS Grad (old curriculum) / SHS grad
• Good for newbies / fresh college grad
• No BPO exp needed
• Up to 28k offer
• Paid Training
• HMO Day 1
• Free medical
• 20% Night Differential
• Incentives