Customer Experience Specialist - On-site QC

Legend of Ice Recruitment & Services Incorporated; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity incentive plan

Commission

Holiday gifts

Quarterly gifts

Job summary

Legend of Ice Recruitment & Services Incorporated is hiring an on-site Customer Service Associate in Quezon City. You will respond to inquiries via phone, email, chat, and other channels, provide accurate product information, and document interactions in our CRM.

The role requires 1–3 years of experience, a bachelor’s degree, and the ability to work flexible shifts. You’ll join a team focused on high-quality service, performance metrics, and collaborative problem solving.

Qualifications

• 1–2 years of customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to stay calm and empathetic with customers.
• Good problem-solving and critical thinking abilities.
• Familiarity with CRM/ticketing tools and multi-channel support.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Acknowledge, document, and resolve customer complaints; escalate when needed.
• Process orders, forms, applications, returns, and exchanges per company standards.
• Maintain detailed records of interactions in the CRM or ticketing system.
• Build and maintain positive relationships with customers through clear communication.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree

Tools

CRM systems

Ticketing platforms

Email systems

Phone systems

Job description

Legend of Ice Recruitment & Services Incorporated is hiring an on-site Customer Service Associate in Quezon City. You will respond to inquiries via phone, email, chat, and other channels, provide accurate product information, and document interactions in our CRM.

The role requires 1–3 years of experience, a bachelor’s degree, and the ability to work flexible shifts. You’ll join a team focused on high-quality service, performance metrics, and collaborative problem solving.