Customer Service Representative

Skills and Talent Employment Pool, Inc; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

A local employment agency in Quezon City is looking for a front desk representative to handle customer inquiries and provide a positive experience. Responsibilities include organizing branch documents, managing utility bills, and performing administrative tasks. The ideal candidate will have strong communication skills and a customer-focused attitude. This role is essential for ensuring smooth operations at the branch.

Responsibilities

• Serve as the front desk representative, handling customer inquiries face to face and through phone calls.
• Provide accurate information and ensure a positive customer experience.
• Organize and manage branch documents such as receipts and petty cash records.
• Handle frontline administrative functions, including processing utility bills.
• Perform other clerical tasks to support smooth branch operations.

Job description

• Serves as the frond desk representative of the branch, handling customer inquiries, concern and requests both face to face and through phone calls.
• Provides accurate information and ensures a positive customer experience at all times.
• Organizes and manages branch documents susch as receipts, petty cash records, and other files for submission to the head office.
• Handles frontline administrative functions, including coordination and processing of branch utility bills (electricity, water and similar expenses)
• Performs other administrative and clerical tasks as needed to support smooth branch operations.