Customer Service Facilitator

Solid Service Electronics Corporation; Naga; On-site; PHP 167,000 - 279,000; Full time

Job summary

Solid Service Electronics Corporation is seeking a friendly and professional front desk representative for its branch. You will greet customers, answer inquiries face-to-face and by phone, and provide accurate information to ensure a positive experience.

You will also handle receipts, petty cash, and branch documents, while coordinating with Head Office and other departments to address administrative needs. This role requires strong communication and organizational skills at the Naga branch.

Qualifications

• Bachelor’s degree preferably in business.
• Fresh graduates are welcome to apply.
• Pleasant, professional personality.
• Personable, flexible, and adaptable to a fast-paced environment.
• Good oral and written communication skills.
• Customer-service oriented with ability to handle inquiries professionally.
• Organized, detail-oriented, and capable of basic clerical tasks.
• Able to communicate with customers, branch personnel, and Head Office.
• Willing to work at the assigned branch location.

Responsibilities

• Serves as the front desk representative of the branch and provides courteous and professional assistance to customers.
• Handles customer inquiries, concerns, requests, and other frontline customer service needs through face-to-face interactions and telephone calls.
• Provides accurate and timely information while ensuring a positive customer experience.
• Receives, records, and properly handle customer concerns and requests to the appropriate personnel for proper action.
• Organizes, maintains, and prepares branch documents, including receipts, petty cash records, and other administrative files for submission to Head Office.
• Assists in the coordination and processing of branch utility bills, including electricity, water, telephone, internet, and other similar expenses.
• Assists in maintaining proper filing and documentation of branch administrative records.
• Coordinates with Head Office and other concerned departments regarding branch administrative requirements and concerns.
• Performs other administrative, clerical, and customer service-related duties as may be assigned to support the efficient operation of the branch.

Skills

Fresh graduates welcome

Good oral and written communication

Customer-service oriented

Organized, detail-oriented

Coordinate with customers/branchHead

Willing to work at branch location

Pleasant, professional personality

Education

Bachelor’s degree in business (preferred)

Job description

JOB QUALIFICATIONS

• Bachelor’s degree preferably in business course.

• Fresh graduates are welcome to apply.

• With a pleasing and professional personality.

• Personable, flexible, and adaptable to a fast-paced and changing work environment.

• Good oral and written communication skills.

• Customer-service oriented, with the ability to handle customer inquiries, concerns, and requests professionally.

• Organized, detail-oriented, and capable of performing basic administrative and clerical tasks.

• Able to communicate and coordinate effectively with customers, branch personnel, and Head Office.

• Willing to work at the assigned branch location.

RESPONSIBILITIES

• Serves as the front desk representative of the branch and provides courteous and professional assistance to customers.

• Handles customer inquiries, concerns, requests, and other frontline customer service needs through face-to-face interactions and telephone calls.

• Provides accurate and timely information while ensuring a positive customer experience.

• Receives, records, and properly handle customer concerns and requests to the appropriate personnel for proper action.

• Organizes, maintains, and prepares branch documents, including receipts, petty cash records, and other administrative files for submission to Head Office.

• Assists in the coordination and processing of branch utility bills, including electricity, water, telephone, internet, and other similar expenses.

• Assists in maintaining proper filing and documentation of branch administrative records.

• Coordinates with Head Office and other concerned departments regarding branch administrative requirements and concerns.

• Performs other administrative, clerical, and customer service-related duties as may be assigned to support the efficient operation of the branch.