Customer Service Representative

Capgemini; Philippines; On-site; PHP 360,000 - 504,000; Full time

Job summary

Capgemini Philippines is hiring a customer service professional to support banking and cards clients. You will respond to inquiries promptly via phone, email or chat, clarify issues, and provide effective solutions while maintaining detailed records.

This onsite role requires at least 1.5 years of customer service experience, excellent English, and a collaborative attitude. Work locations are McKinley West, Taguig or SM Mall of Asia Complex, Pasay, with Australian business hours.

Qualifications

• Excellent English communication skills with customer centricity.
• Ability to identify and resolve customer issues and complaints efficiently.
• Team player with a positive attitude.
• At least 1.5 years Customer Service experience, preferably in banking/cards LOB.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email or chat.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Skills

Excellent English

Issue resolution

Team player

CS experience 1.5y

Education

College graduate

Job description

1. Key Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email or chat.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

2. Skills and Qualifications:

• Excellent English communication skills with customer centricity
• Must have the ability to identify and resolve customer issues and complaints efficiently
• Team player with a positive attitude
• At least 1.5 years Customer Service experience, preferably in banking/cards LOB
• College graduate

3. Work Set-up:

• Amenable to work onsite both at McKinley West, Taguig or SM MOA Complex, Pasay offices
• Willing to work Australian business hours