Customer Service Representative

Capgemini Philippines Corp.; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Capgemini Philippines Corp. is seeking a Customer Service Team Member to be the first point of contact for customers, delivering exceptional service across phone, email, and chat. You will handle inquiries, resolve issues, and strive to maintain high customer satisfaction.

The role requires on-site work at McKinley West, Taguig or SM MOA Complex, Pasay, with availability for Australian business hours. A positive, team-oriented attitude and at least 1 year of experience are preferred.

Qualifications

• Fluent English communication with customers.
• Ability to identify and resolve customer issues efficiently.
• Proactive team player with a positive attitude.

Responsibilities

• Respond to customer inquiries promptly via phone, email or chat.
• Clarify complaints, determine cause and offer solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Skills

Excellent English

Issue resolution

Team player

1 year experience

Job description

The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.

1. Key Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

2. Skills and Qualifications:

• Excellent English communication skills with customer centricity
• Must have the ability to identify and resolve customer issues and complaints efficiently
• Team player with a positive
• At least 1 year experience

3. Work Set-up:

• Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices
• Willing to work Australian business hours
• Willing to work onsite daily