Customer Service

Autokid Subic Trading Corporation; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Autokid Subic Trading Corporation is seeking a Customer Service Representative in the Philippines to act as the primary liaison with customers. You will handle inquiries, provide product and policy information, and coordinate with internal teams to resolve issues.

Responsibilities include processing orders, updating records, and delivering timely resolutions while maintaining high service standards. A related degree and 1+ year experience are preferred.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications or related field.
• 1+ year customer service or sales support experience preferred.
• Excellent verbal and written communication in English and Filipino.
• Proficient in Word, Excel, Outlook; experience with CRM/ERP systems like NetSuite is a plus.

Responsibilities

• Attend to customer inquiries via phone, email, social media, and walk-ins.
• Provide accurate information on products, services, pricing, and policies.
• Address complaints professionally and ensure timely resolution.
• Document and endorse customer concerns to the appropriate department.
• Receive and process orders, quotations, and service requests.
• Coordinate with Sales, Parts, Warehouse, and Service teams.
• Monitor order status and provide updates to customers.
• Maintain accurate customer data in the system.
• Maintain customer records and transaction history.
• Follow up on concerns to ensure proper resolution.

Skills

Customer service

Communication skills

English

Filipino

MS Office

NetSuite

Education

Bachelor's degree

Tools

NetSuite

Job description

About the role

The Customer Service Representative is responsible for providing excellent customer service by assisting customers with inquiries, processing requests, coordinating with internal departments, and ensuring timely resolution of customer concerns. The role serves as the primary point of contact between the company and its customers while maintaining professionalism and customer satisfaction.

Key responsibilities

• Attend to customer inquiries through phone calls, email, social media, and walk-in clients
• Provide accurate information regarding products, services, pricing, and company policies
• Address customer complaints and concerns in a timely and professional manner
• Ensure all customer concerns are properly documented and endorsed to the appropriate department
• Receive and process customer orders, quotations, and service requests
• Coordinate with Sales, Parts, Warehouse, and Service departments regarding customer requests
• Monitor the status of customer orders and provide regular updates to customers
• Ensure complete and accurate customer information is encoded in the company system
• Maintain customer records, transaction history, and service requests
• Follow up on customer concerns to ensure proper resolution

About you

• Bachelor's degree in Business Administration, Marketing, Communications, or any related field
• At least 1 year of customer service or sales support experience is an advantage
• Excellent verbal and written communication skills in English and Filipino
• Strong interpersonal and problem-solving skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and CRM/ERP systems such as NetSuite is an advantage