Customer Service Representative

Globaltize; Philippines; Remote; PHP 1,050,000 - 1,574,000; Part time

Benefits offered by this job

Remote work

Flexible hours

Job summary

Globaltize is seeking a Customer Service Representative to work remotely from the Philippines. This part-time position offers 20 hours per week with potential to move to full-time, and falls on Thursday to Monday, 8:00 AM – 1:00 PM MST.

The role focuses on managing client inquiries, offering creative event ideas, and building lasting client relationships for a premier luxury brand. You will respond to inquiries via Email and Instagram Direct Messages, maintain client records, and support

Qualifications

• 5+ years of customer service experience supporting US-based businesses.
• Bachelor's degree or equivalent professional work experience.
• Fluent written and spoken English with a warm, professional communication style.
• Reliable internet and a quiet, professional home office setup.

Responsibilities

• Manage client inquiries via Email and Instagram Direct Messages.
• Respond to client requests with enthusiasm and warmth.
• Learn client preferences to offer personalized service and ideas.
• Initiate conversations to drive brand loyalty with potential and returning clients.
• Maintain detailed client profiles and records of communications.
• Assist with invoicing, billing tasks, and procedure updates over time.
• Handle scheduling for all stakeholders.

Skills

Customer service

Fluent English

Written communication

Remote work setup

Education

Bachelor's degree or equivalent

Tools

Email

Instagram DM

Job description

Job Title: Customer Service Representative

Work Hours: Part-Time (20 hours/week, with potential to move to full-time)

Schedule/Timezone: Thursday to Monday, 8:00 AM – 1:00 PM MST

Location: Remote, Philippines

Overview

Are you an enthusiastic customer service professional dedicated to providing personalized service?

We are partnering with an event decor and celebration experience company that designs high-end events for high-profile individuals, sports teams, and large venues. They are seeking a Customer Service Representative to manage client communications and ensure every interaction matches the high quality of their brand. In this remote role, you will handle client inquiries, suggest creative event ideas, and build lasting relationships.

Key Responsibilities

• Manage client inquiries and incoming communications through Email and Instagram Direct Messages.
• Respond to client requests with enthusiasm and warmth to help create memorable event experiences.
• Learn client preferences to provide personalized service and recommend creative event concepts.
• Initiate engaging conversations with potential and returning clients to drive brand loyalty.
• Maintain detailed client profiles and keep accurate records of all ongoing communications.
• Support internal operations over time by assisting with invoicing, billing tasks, and procedure updates.
• Handle scheduling for all relevant stakeholders.

Must-Have Requirements

• Minimum 5 years of customer service experience supporting US-based businesses.
• Bachelor's degree or equivalent professional work experience.
• Fluent written and spoken English skills with a warm and professional communication style.
• Strong written communication skills with the ability to respond quickly to client messages.
• Reliable internet connection and a quiet, professional home office setup.
• Ability to work Thursday to Monday, 8:00 AM – 1:00 PM MST.

Nice-to-Have Requirements

• Prior experience communicating with high-profile clients, event planners, or luxury brands.
• Experience with basic administrative tasks such as client invoicing and standard operating procedures.

Why Join Us?

This role allows you to work entirely remote from your home office while engaging with high-profile clients. You will have the opportunity to expand your skills over time by supporting key operational and billing tasks. It is a fantastic opportunity to represent a premier luxury brand that creates memorable event experiences.