Customer Service (Job ID: VR750)

InsideOut; Philippines; Remote; PHP 492,000 - 563,000; Full time

Job summary

InsideOut in the Philippines is seeking a Customer Service Representative to handle inbound calls for U.S.-based home services businesses, speaking English throughout the shift.

You will take detailed notes, craft accurate call summaries, and send them to the client after each interaction. Training will cover client CRM and scheduling platforms; prior BPO or call-center experience is preferred, with a strong attention to detail.

Qualifications

• Proven ability to communicate clearly in English.
• Experience in customer support or call centers preferred.
• Ability to take accurate notes and summarize conversations.

Responsibilities

• Handle inbound calls from U.S.-based customers.
• Take detailed call notes and capture customer data.
• Send complete call summaries to clients promptly.
• Assist with scheduling and bookings via client CRM.
• Adapt to client processes with strong attention to detail.

Skills

Excellent communication

Detail oriented

C1 English

Multitasking

Client interaction

Tools

CRM systems

Scheduling platforms

Job description

Exciting Remote Opportunity! We're Hiring a Customer Service Representative!

Are you a reliable, detail-oriented professional with excellent communication skills? We are looking for a dedicated Customer Service Representative based in the Philippines to handle inbound calls and provide top-tier support for U.S.-based home services businesses!

IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: Customer Service
• Location: Philippines
• Job Status: Full Time
• Work Schedule & Shifts (PST): Operating 7 days a week with multiple available shifts:
• 5:00 AM – 2:00 PM PST
• 7:00 AM – 4:00 PM PST
• 8:00 AM – 5:00 PM PST
• 11:00 AM – 8:00 PM PST
• Rest Days: Depends on SLA requirement (Common options: Mon–Sun, Tue–Wed, Thu–Fri; Sat–Sun off possible based on client schedule)
• Compensation: $750 / month
• Target Start Date: ASAP
• Handle inbound calls for U.S.-based home services businesses (cleaning companies, electricians, plumbers, landscapers, etc.).
• Represent the client seamlessly as part of their front-office team, answering calls pleasantly using client-specific greetings.
• Take detailed, accurate call summary notes during each conversation, capturing customer contact information, inquiry reasons, and key details.
• Send complete and accurate call summary notes to the client immediately after each call.
• Maintain high attention to detail to avoid typos, errors, or missing information.
• Receive full training on answering specialized client questions and booking appointments via client CRM/scheduling platforms.
• Previous BPO or call center experience is preferred.
• Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails simultaneously.
• Confident communicating directly with U.S.-based clients to confirm directions or process feedback.
• Strong attention to detail, accuracy, and strong work ethic.
• Motivated, eager to learn, and adaptable to client processes.
• Prior work-from-home experience is a plus, but not required.
• Internet: Minimum speed of 40 Mbps with low latency.
• Computer: Minimum of 6 cores, 12 threads, and 8 GB RAM.
• Power: Reliable backup power source to ensure continuous uptime.