Customer Service (Job ID: VR750)

Insideoutva; Philippines; Remote; PHP 479,000 - 574,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Insideoutva is seeking a Customer Service Representative based in the Philippines to handle inbound calls and provide top-tier support for U.S.-based home services businesses. This remote role requires reliability, strong communication, and attention to detail.

You will represent the client as part of their front-office team, take detailed call notes, and send summaries promptly. Training will cover client-specific greetings and CRM booking processes; prior BPO experience is a plus, and

Qualifications

• Previous BPO or call center experience is preferred.
• Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails.
• Confident communicating directly with U.S.-based clients to confirm directions or process feedback.
• Strong attention to detail, accuracy, and strong work ethic.
• Motivated, eager to learn, and adaptable to client processes.
• Prior work-from-home experience is a plus, but not required.

Responsibilities

• Handle inbound calls for U.S.-based home services businesses.
• Represent the client seamlessly as part of their front-office team, using client-specific greetings.
• Take detailed, accurate call summary notes during each conversation.
• Send complete and accurate call summary notes to the client immediately after each call.
• Maintain high attention to detail to avoid typos, errors, or missing information.
• Receive full training on answering specialized client questions and booking appointments via client CRM/scheduling platforms.

Skills

Call center experience

Multitasking

US client communication

Attention to detail

Willing to learn

Work from home (a plus)

Job description

Exciting Remote Opportunity! We're Hiring a Customer Service Representative!

Are you a reliable, detail-oriented professional with excellent communication skills? We are looking for a dedicated Customer Service Representative based in the Philippines to handle inbound calls and provide top-tier support for U.S.-based home services businesses!

Job Details at a Glance

• Job Title: Customer Service

• Job ID: VR750

• Location: Philippines

• Job Status: Full Time

• Work Schedule & Shifts (PST): Operating 7 days a week with multiple available shifts:

  • 5:00 AM – 2:00 PM PST

  • 7:00 AM – 4:00 PM PST

  • 8:00 AM – 5:00 PM PST

  • 11:00 AM – 8:00 PM PST

• Rest Days: Depends on SLA requirement (Common options: Mon–Sun, Tue–Wed, Thu–Fri; Sat–Sun off possible based on client schedule)

• Compensation: $750 / month

• Target Start Date: ASAP

Job Description

• Handle inbound calls for U.S.-based home services businesses (cleaning companies, electricians, plumbers, landscapers, etc.).

• Represent the client seamlessly as part of their front-office team, answering calls pleasantly using client-specific greetings.

• Take detailed, accurate call summary notes during each conversation, capturing customer contact information, inquiry reasons, and key details.

• Send complete and accurate call summary notes to the client immediately after each call.

• Maintain high attention to detail to avoid typos, errors, or missing information.

• Receive full training on answering specialized client questions and booking appointments via client CRM/scheduling platforms.

Qualifications & Skills

Working Qualifications:

• Previous BPO or call center experience is preferred.

• Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails simultaneously.

• Confident communicating directly with U.S.-based clients to confirm directions or process feedback.

• Strong attention to detail, accuracy, and strong work ethic.

• Motivated, eager to learn, and adaptable to client processes.

• Prior work-from-home experience is a plus, but not required.

Technical & Infrastructure Requirements:

• Internet: Minimum speed of 40 Mbps with low latency.

• Computer: Minimum of 6 cores, 12 threads, and 8 GB RAM.

• Power: Reliable backup power source to ensure continuous uptime.