Product Support Specialist Csr

1840 & Company; Davao City; Remote; PHP 180,000 - 256,000; Full time

Job summary

1840 & Company is seeking a remote Customer Service Representative to join our team in the Philippines. The role involves assisting customers via email, chat, and phone, resolving inquiries with a focus on a positive experience, and ensuring security by verifying identities.

The position is work-from-home with US EST hours (9:00 am – 6:00 pm) and compensation in USD at $2.48 per hour. Ideal candidates have at least 3 years of customer service or technical support experience, Zendesk proficiency,

Qualifications

• A minimum of 3 years of customer service/technical support experience.
• Must have experience using Zendesk.
• Fluent in both English both spoken and written.

Responsibilities

• Interact with customers via email, chat, and phone to address inquiries and concerns.
• Provide prompt and accurate responses to ensure a positive customer experience.
• Assist customers in setting up and resolving account issues.
• Verify the identity of customers to maintain account security.
• Manage a high volume of customer interactions effectively and efficiently.
• Identify and assess customer needs and take appropriate actions to ensure satisfaction.
• Provide customers with accurate information using appropriate tools.
• Handle complaints, offer solutions within timeframes, and follow up on resolutions.
• Maintain records of customer interactions and process accounts.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage and delight customers.
• Strive to achieve and exceed productivity and performance goals.

Skills

Customer service

Technical support

English proficiency

Tools

Zendesk

Job description

About the Job

This is a remote, work from home position. We are seeking aProduct Support SpecialistCSR in thePhilippines.We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you!Schedule:9:00 am EST - 6 pm ESTRate paid in USD: $2.48

Responsibilities

Responsibilities:

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
• Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
• Assisting customers in setting up and resolving issues related to their accounts.
• Verifying the identity of customers to maintain account security.
• Managing a high volume of customer interactions effectively and efficiently.
• Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
• Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
• Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
• Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
• Following company communication procedures, guidelines, and policies.
• Going the extra mile to engage and delight customers.
• Striving to achieve and exceed defined productivity and performance goals.

Qualifications

• A minimum of 3 years of customer service/technical support experience, preferably in a contact center or similar environment.
• Must have an experience using Zendesk.
• Fluent in both English both spoken and written.
• Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
• Stable and reliable internet connection.
• Strong computer skills and proficiency in various software applications.
• A commitment to providing exceptional customer service and a genuine desire to help customers.
• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

Skills

General Skills

Technical Support

Education & Experience

Experience

3+ Years

Additional Requirements

Technological Requirements Windows

Language English

City/Province/Country Davao, Davao, Philippines

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

Job Overview

Employment Type

Department

Customer Service/Support

Job Level

Intermediate

Location

Years of Experience

3+ Years

USD 2.48 - 2.48 Hourly

Working Hours

Monday 09:00 - 18:00 (America/New_York) Tuesday 09:00 - 18:00 (America/New_York) Wednesday 09:00 - 18:00 (America/New_York) Thursday 09:00 - 18:00 (America/New_York) Friday 09:00 - 18:00 (America/New_York)