Customer Service Representative

1840 & Company; Minglanilla; Remote; PHP 305,000 - 365,000; Full time

Benefits offered by this job

PH Gov't Contributions

Night Differential

13th Month Pay

Job summary

1840 & Company is seeking dedicated customer service professionals for a remote offshore role in Minglanilla, Cebu, Philippines. The position offers evening and weekend EST-aligned shifts, with duties spanning phone, email, and chat support, documentation in CRM, and collaboration with the team to meet service goals.

Ideal candidates will have 3+ years of experience, strong English communication, and familiarity with HIPAA compliance.

Qualifications

• Excellent English communication skills, both verbal and written.
• Strong customer service orientation and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable using CRM systems, web-based applications, and data entry tools.
• Availability to work evening and weekend shifts aligned with EST hours.
• Reliable internet connection and a quiet remote work environment.
• Ability to successfully complete HIPAA certification and compliance training.

Responsibilities

• Deliver exceptional customer support through phone, email, and/or chat interactions.
• Assist customers with inquiries and provide timely, effective resolutions.
• Handle sensitive situations with empathy, patience, and professionalism.
• Accurately document customer interactions within CRM systems.
• Maintain a high level of service quality and customer satisfaction.
• Collaborate with team members and leadership to support operational goals.

Skills

English fluency

Customer service

Multitasking

CRM systems

Data entry

HIPAA training

Evening shifts

Tools

CRM platforms

Live chat tools

Email tools

Phone dialer

Job description

About the Job

We are currently seeking dedicated and customer-focused professionals to join our growing Customer Service team in a remote offshore capacity.Schedule:Shift: 12:30 PM – 9:00 PM ESTWork Week: 4 weekdays plus Saturday.

Must Have Requirements

These are essential requirements for this role. Candidates must meet all of the criteria below.

Responsibilities

• Deliver exceptional customer support through phone, email, and/or chat interactions
• Assist customers with inquiries and provide timely, effective resolutions
• Handle sensitive situations with empathy, patience, and professionalism
• Accurately document customer interactions within CRM systems
• Maintain a high level of service quality and customer satisfaction
• Collaborate with team members and leadership to support operational goals

Qualifications

• Excellent English communication skills, both verbal and written
• Strong customer service orientation and problem-solving abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable using CRM systems, web-based applications, and data entry tools
• Availability to work evening and weekend shifts aligned with EST hours
• Reliable internet connection and a quiet remote work environment
• Ability to successfully complete HIPAA certification and compliance training

Skills

Tools/Platforms

Live Chat Tools Crm Systems (E.G., Salesforce, Hubspot) Data Entry Platforms Email Tools (Gmail/Outlook) Dialer / Phone Systems

Common Methodologies/Frameworks

Customer Inquiry & Issue Resolution CRM Utilization & Case Documentation Customer Experience Management Complaint / Escalation Handling HIPAA Compliance Service Quality Assurance Multi-Channel Customer Support

Soft Skills

Collaboration Communication Confidentiality Time Management Teamwork Critical Thinking Decision-Making Team Collaboration Sales Skills Data Management

Education & Experience

Education

Minimum

Experience

3+ Years

Additional Requirements

Technological Requirements

Windows

Language

English

City/Province/Country

Minglanilla, Cebu, Philippines

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

Job Overview

Employment Type

Full-Time Employee

Department

Customer Service/Support

Job Level

Senior

Years of Experience

3+ Years

PHP 30,000 - 30,000 Monthly

Additional Benefits

• PH Gov't Contributions
• Night Differential
• 13th Month Pay

Working Hours

Tuesday 12:30 - 21:00 (Pacific/Easter) Wednesday 12:30 - 21:00 (Pacific/Easter) Thursday 12:30 - 21:00 (Pacific/Easter) Friday 12:30 - 21:00 (Pacific/Easter) Saturday 12:30 - 21:00 (Pacific/Easter)