Customer Services Representative - 66949161596

Somewhere; Philippines; Remote; PHP 2,305,000 - 3,841,000; Full time

Benefits offered by this job

Monthly performance bonuses

Paid training

Structured growth pathways

Job summary

Somewhere in the United States seeks a remote Customer Service Representative to handle inbound calls, emails, and messages from US real estate agents. You will explain service packages, book shoots, and coordinate with photographers, editors, and management to ensure smooth order delivery.

This fully remote, full-time contractor role requires English fluency, strong problem-solving, and reliability. It offers performance bonuses, paid training, and structured growth paths within a fast-paced

Qualifications

• 1+ years of professional experience in customer support or scheduling.
• Fluent spoken and written English for US-based clients.
• Ability to work remotely with reliable internet and power backup.

Responsibilities

• Handle inbound calls, messages, and emails from US agents.
• Explain packages, pricing, and scheduling clearly.
• Book and confirm shoot appointments using scheduling/CRM tools.
• Track orders and open support tickets to ensure prompt resolution.
• Coordinate with field photographers, production teams, and editors to resolve issues.
• Manage delivery inquiries, revisions, and billing questions with a proactive approach.
• Maintain accurate records of client interactions in the CRM.

Skills

Customer support

English communication

Scheduling

CRM software

Problem-solving

Remote work

Tools

CRM software

Scheduling portal

Job description

Position:Customer Service Representative (Remote)

Location: Remote: SA/LatAm/PH

Work Schedule: Rotational

Salary:Market Related

About The Role

We are seeking Customer Service Representatives to serve as the front line of communication for a nationwide real estate media provider in the United States. You will be the primary point of contact for real estate agents booking photography, video, drone services, and floor plans for their property listings, ensuring every order runs smoothly from intake to delivery.

This is a fully remote, full-time independent contractor position. You can work from anywhere globally, provided you have a reliable internet connection, stable power, and functional backup plans for both.

Real estate moves fast. Listings launch on tight turnaround times, clients call with last-minute updates, and a single missed detail can impact a property sale. We are looking for individuals who remain composed under pressure, resolve problems proactively, and deliver attentive, high-touch support on every interaction.

Key Responsibilities

• Handle inbound calls, messages, and emails from real estate agents and brokerages across the United States.
• Explain packages, service tiers, pricing, and scheduling availability clearly and professionally.
• Book, adjust, and confirm shoot appointments using proprietary scheduling and CRM software.
• Track active orders and open support tickets in our project management tools to ensure prompt resolution.
• Coordinate cross-functionally with field photographers, production teams, editors, and management to resolve issues efficiently.
• Manage delivery inquiries, revision requests, and billing questions with a solution-oriented approach.
• Proactively identify and resolve potential issues before the client notices (e.g., scheduling conflicts, missing package add-ons, address discrepancies).
• Maintain clear and accurate records of every client interaction within the database.
• Consistently meet response-time and client satisfaction benchmarks tied to performance bonuses.

Who We Are Looking For

• 1+ years of professional experience in customer support, client relations, or scheduling (phone-based support strongly preferred).
• Fluent spoken and written English, with clear phone articulation suitable for daily communication with US-based clients.
• Composure and de-escalation skills, with an ability to defuse tense interactions independently.
• Tech fluency, with the ability to quickly master internal platforms including booking portals, ticketing software, and team collaboration apps.
• Strong ownership mindset, taking accountability for inquiries through to full resolution.
• Collaborative attitude, thriving in an interdependent environment alongside customer support, editing, and operations teams.
• Reliable availability for a designated weekly shift schedule, including occasional weekend coverage.
• Prior experience in real estate services, commercial photography, or appointment-intensive logistics.
• Prior background working remotely for US-based organizations.

Schedule & Coverage

Our support operations cover all US time zones, running from 8:00 AM Eastern to 11:00 PM Eastern (8:00 AM to 8:00 PM Pacific), seven days a week. Each contractor works a dedicated 40-hour weekly shift within this coverage window. Please specify your available shifts in your application. Priority consideration is given to candidates with evening or weekend availability.

Shift

Hours (US Eastern)

Days

Morning

8:00 AM - 4:00 PM

Monday - Friday

Mid-Day

1:00 PM - 9:00 PM

Monday - Friday

Evening

3:00 PM - 11:00 PM

Monday - Friday

Weekend

Split coverage across standard operating hours

Saturday & Sunday + select weekdays

Please specify your available shifts in your application. Priority consideration is given to candidates with evening or weekend availability.

What We Offer

• Monthly performance bonuses tied to response metrics, accuracy rates, and client satisfaction scores.
• Paid training covering industry products, workflows, and tools during the onboarding period.
• Structured growth pathways into senior support and team leadership tiers.

Home Office Requirements

• Stable high-speed internet (minimum 25 Mbps download / 5 Mbps upload), backed by a secondary connection (e.g., cellular hotspot).
• Continuous power supply with hardware backup (e.g., UPS or secondary power source).
• A computer capable of running web-based CRMs, scheduling portals, and messaging apps simultaneously without latency.
• A professional headset with microphone and a quiet, dedicated workspace.
• A working webcam for team syncs and internal meetings.