Customer Service Representative

Karat Home; Pasig; Presencial; PHP 290.000 - 424.000; Jornada completa

Descripción de la vacante

Karat Home is seeking a dedicated Customer Service Representative to handle inquiries, provide product information, and support orders from customers in the Metro Manila area.

The role emphasizes first-contact resolution, detailed documentation, and opportunities to upsell, in a busy home furnishings setting.

Formación

• Proficient in spoken English with excellent communication skills.
• Prior customer service experience, ideally in home furnishing.
• Efficient handling of inquiries and issue resolution.
• Proven ability to multitask in a fast-paced environment.
• Positive attitude and dedication to delivering exceptional service.

Responsabilidades

• Respond promptly and accurately to customer inquiries via inbound/outbound call channels.
• Assist customers with product information, account inquiries, order status, billing questions, and general support issues.
• Resolve customer complaints and issues effectively, aiming for first-call resolution where possible.
• Document all interactions with customers in the system with details of inquiries and resolutions.
• Identify opportunities to upsell or cross-sell products or services to contribute to revenue goals.

Conocimientos

English communication

Customer service

Multitasking

Descripción del empleo

Job Description

• Respond promptly and accurately to customer inquiries via inbound/Outbound call channels.
• Assist customers with product information, account inquiries, order status, billing questions, and general support issues.
• Resolve customer complaints and issues effectively and efficiently, striving for first-call resolution whenever possible.
• Accurately document all interactions with customers, including details of inquiries, actions taken, and resolutions provided, in the system.
• Identify opportunities to upsell or cross-sell additional products or services to customers, contributing to revenue generation goals.

Job Qualifications

• Proficient in spoken English, with excellent communication skills.
• Prior customer service experience, ideally in home furnishing.
• Efficient handling of inquiries and issue resolution. Problem-solving ability and attention to detail.
• Proficiency in multitasking and working in fast-paced settings.
• Positive attitude and dedication to delivering exceptional service.
• Flexibility to work varied hours, including evenings and weekends.
• Knowledge of home furnishing products and design trends preferred.