Customer Service Representative

StackPH; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading tech company in the Philippines is seeking a Customer Service Representative to assist customers through phone, email, and chat. The ideal candidate will hold a diploma and possess strong customer service skills, with less than a year of experience preferred. This role may offer remote work options and requires excellent communication and problem-solving abilities.

Qualifications

• Less than 1 year of experience in customer service.
• Excellent communication, patience, and problem-solving skills.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve complaints promptly, ensuring customer satisfaction.

Skills

Strong customer service skills

Proficiency in English

Effective scheduling abilities

Education

Diploma in any relevant field

Job description

Overview

Assist customers with inquiries via phone, email, or chat. Provide accurate information about products and services. Resolve complaints promptly, ensuring customer satisfaction. Maintain records of customer interactions in the database. Collaborate with team members to improve service quality. Stay updated on company policies and promotions.

Responsibilities and Duties

• Assist customers with inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve complaints promptly, ensuring customer satisfaction.
• Maintain records of customer interactions in the database.
• Collaborate with team members to improve service quality.
• Stay updated on company policies and promotions.

Qualifications

• Job Title: Customer Service Representative
• Educational Qualifications: Diploma in any relevant field.
• Experience Level: Less than 1 year of experience in customer service.
• Skills and Competencies: Strong customer service skills, proficiency in English, effective scheduling abilities.
• Responsibilities and Duties: Assist customers, manage inquiries, and schedule appointments.
• Working Conditions: Office environment with potential for remote work.
• Qualities and Traits: Excellent communication, patience, and problem-solving skills.