Customer Service Representative

Dencom Consultancy and Manpower Services; Pasig; On-site; PHP 268,000 - 357,000; Full time

Job summary

Dencom Consultancy and Manpower Services is seeking a customer service professional to handle inquiries related to bookings, tickets, and flight changes. You will apply travel policies, provide accurate information, and resolve issues promptly to ensure a smooth customer experience.

You will use voice, chat, and email channels to deliver consistent service, document interactions, and maintain case records while striving to meet performance targets for customer satisfaction and service quality.

Responsibilities

• Handle customer inquiries and requests related to bookings, ticketing, flight changes, and travel policies.
• Provide accurate information and resolve issues in a professional and timely manner.
• Utilize Omnichannel platforms (voice, chat, email) to deliver consistent service.
• Document customer interactions accurately and maintain proper case records.
• Achieve performance goals, including customer satisfaction and quality standards.

Job description

• Handle customer inquiries and requests related to bookings, ticketing, flight changes, and travel policies.
• Provide accurate information and resolve issues in a professional and timely manner.
• Utilize Omnichannel platforms (voice, chat, email) to deliver consistent service.
• Document customer interactions accurately and maintain proper case records.
• Achieve performance goals, including customer satisfaction and quality standards.