Multichannel Travel Support Specialist

Dencom Consultancy and Manpower Services; Pasig; On-site; PHP 268,000 - 357,000; Full time

Job description

• Handle customer inquiries and requests related to bookings, ticketing, flight changes, and travel policies.
• Provide accurate information and resolve issues in a professional and timely manner.
• Utilize Omnichannel platforms (voice, chat, email) to deliver consistent service.
• Document customer interactions accurately and maintain proper case records.
• Achieve performance goals, including customer satisfaction and quality standards.